Privacy Policy

Last Updated:

SereniClose operates the website drozelonbrax.world and provides smooth end-of-day programs designed to help individuals unwind and transition peacefully into restful evenings. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or use our services. We are committed to protecting your privacy and ensuring the security of your personal data in accordance with the Privacy Act 2020 of New Zealand and applicable international data protection regulations.

1. Information We Collect

1.1 Personal Information You Provide

When you interact with our website or services, we may collect the following types of personal information that you voluntarily provide:

• Contact Information: Name, email address, phone number, and postal address when you contact us, register for programs, or subscribe to our communications
• Program Participation Data: Information about your goals, preferences, and progress when you enroll in our evening routine programs
• Communication Records: Content of messages you send us through contact forms, email, or other communication channels
• Payment Information: Billing details and transaction information when you purchase our programs, though actual payment card details are processed securely by our third-party payment processors
• Feedback and Reviews: Comments, testimonials, and feedback you choose to provide about our programs and services

1.2 Automatically Collected Information

When you access our website, we automatically collect certain technical information, including:

• Device Information: IP address, browser type and version, operating system, device type, and unique device identifiers
• Usage Data: Pages visited, time spent on pages, links clicked, navigation paths, access times, and referring website addresses
• Location Data: General geographic location based on IP address
• Cookies and Tracking Technologies: Information collected through cookies and similar technologies as described in our Cookies Policy

2. How We Use Your Information

We use the collected information for the following legitimate purposes:

2.1 Service Delivery and Program Administration

• Providing access to our smooth end-of-day programs and related content
• Personalizing your experience and tailoring program recommendations to your needs
• Tracking your progress and providing relevant support throughout your program journey
• Processing payments and managing your account
• Sending program materials, updates, and important notifications

2.2 Communication and Customer Support

• Responding to your inquiries, questions, and support requests
• Sending administrative information about your account, programs, or changes to our terms
• Providing customer service and resolving issues
• Sending newsletters and marketing communications with your consent

2.3 Improvement and Development

• Analyzing usage patterns to improve our website functionality and user experience
• Developing new programs and features based on user needs and preferences
• Conducting research to enhance our evening routine methodologies
• Testing and optimizing website performance

2.4 Legal Compliance and Security

• Complying with legal obligations and responding to lawful requests from authorities
• Protecting against fraud, unauthorized access, and security threats
• Enforcing our Terms of Use and other agreements
• Protecting the rights, property, and safety of SereniClose, our users, and the public

3. Information Sharing and Disclosure

We respect your privacy and do not sell your personal information to third parties. We may share your information in the following limited circumstances:

3.1 Service Providers

We engage trusted third-party service providers to perform functions on our behalf, including:

• Payment processing and transaction management
• Email delivery and communication platforms
• Website hosting and technical infrastructure
• Analytics and performance monitoring
• Customer support tools

These service providers have access only to the information necessary to perform their specific functions and are contractually obligated to maintain confidentiality and security.

3.2 Legal Requirements

We may disclose your information when required by law or in response to:

• Valid legal processes such as subpoenas, court orders, or government requests
• Enforcement of our legal rights and agreements
• Investigation of potential fraud, security issues, or technical problems
• Protection of the rights, property, or safety of SereniClose, our users, or others

3.3 Business Transfers

In the event of a merger, acquisition, reorganization, sale of assets, or bankruptcy, your information may be transferred to the successor entity, subject to the same privacy protections outlined in this policy.

3.4 With Your Consent

We may share your information for purposes not described in this policy with your explicit consent.

4. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Specific retention periods include:

• Account Information: Retained while your account is active and for a reasonable period thereafter to comply with legal obligations and resolve disputes
• Program Data: Retained for the duration of your program participation and up to 3 years afterward for support and improvement purposes
• Communication Records: Retained for up to 2 years to provide consistent support and maintain service quality
• Transaction Records: Retained for 7 years to comply with financial record-keeping obligations
• Marketing Data: Retained until you withdraw consent or we determine the data is no longer necessary

When personal information is no longer needed, we securely delete or anonymize it in accordance with our data retention and disposal procedures.

5. Your Privacy Rights

Under New Zealand's Privacy Act 2020 and other applicable data protection laws, you have certain rights regarding your personal information:

5.1 Access and Correction

You have the right to request access to the personal information we hold about you and to request correction of any inaccurate or incomplete information.

5.2 Deletion

You may request deletion of your personal information, subject to certain legal exceptions such as information required for legal compliance or legitimate business purposes.

5.3 Data Portability

You have the right to receive your personal information in a structured, commonly used format and to transmit it to another service provider where technically feasible.

5.4 Objection and Restriction

You may object to or request restriction of certain processing activities, including direct marketing communications.

5.5 Withdrawal of Consent

Where processing is based on your consent, you have the right to withdraw that consent at any time, though this will not affect the lawfulness of processing before withdrawal.

5.6 Exercising Your Rights

To exercise any of these rights, please contact us using the information provided in the Contact Us section. We will respond to your request within 20 working days as required by New Zealand law, or inform you if we need additional time to fulfill your request.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security practices include:

• Encryption of data in transit using SSL/TLS protocols
• Secure storage of data on protected servers
• Regular security assessments and vulnerability testing
• Access controls limiting employee access to personal information on a need-to-know basis
• Employee training on data protection and security practices
• Incident response procedures for addressing potential data breaches

While we strive to protect your personal information, no method of transmission or storage is completely secure. We cannot guarantee absolute security, but we continually review and enhance our security practices to maintain the highest standards of protection.

7. International Data Transfers

SereniClose is based in New Zealand, and your information is primarily processed within New Zealand. However, some of our service providers may be located in other countries. When we transfer your personal information internationally, we ensure appropriate safeguards are in place, including:

• Transfers to countries with adequate data protection standards recognized by New Zealand authorities
• Use of standard contractual clauses approved by relevant data protection authorities
• Implementation of additional security measures to protect data during transfer

8. Children's Privacy

Our services are designed for adults aged 18 and over. We do not knowingly collect personal information from individuals under 18 years of age. If we become aware that we have inadvertently collected information from a child under 18, we will take prompt steps to delete such information. Parents or guardians who believe their child has provided personal information to us should contact us immediately.

9. Third-Party Links

Our website may contain links to third-party websites, services, or resources that are not operated by SereniClose. This Privacy Policy does not apply to third-party sites, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party sites you visit.

10. Marketing Communications

With your consent, we may send you marketing communications about our programs, services, and relevant content. You can opt out of marketing emails at any time by:

• Clicking the unsubscribe link in any marketing email
• Updating your communication preferences in your account settings
• Contacting us directly using the information in the Contact Us section

Please note that even if you opt out of marketing communications, we may still send you essential transactional and service-related messages.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other operational reasons. When we make significant changes, we will notify you by:

• Posting the updated policy on our website with a new effective date
• Sending an email notification to registered users
• Displaying a prominent notice on our website

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of our website and services after any changes indicates your acceptance of the updated policy.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

13. Complaints and Dispute Resolution

If you believe we have breached your privacy rights or not adequately addressed your concerns, you have the right to lodge a complaint with:

However, we encourage you to contact us first so we can work together to resolve any concerns.

14. Governing Law

This Privacy Policy is governed by and construed in accordance with the laws of New Zealand. Any disputes arising from this policy will be subject to the exclusive jurisdiction of the courts of New Zealand.